Online Return

To ensure your experience with UNICU JEWELRY remains as seamless as a prayer, please reach out to us before sending any items back.

Please request your return within 10 days of delivery, ensuring the piece finds its way back to us within a 30-day window from your arrival date.​

​Every piece is a blessing, and to be eligible for a return, your treasure must remain in its original, unworn condition with all tags and packaging preserved.​

We ask that you first email unicujewelry@gmail.com with a photo and a brief description of your piece so we may personally guide your return journey.​

Once accepted, please follow Return Checklist found in Refund Policy below. US customers will receive a return shipping label and instructions, with a $7.99 fee deducted from your refund total.​

Because our stones are as delicate as a whisper, we kindly ask that you package them with the same devotion they were received, as we cannot be responsible for damage during their journey home.

Every order comes with complimentary branded gift box, jewelry pouch and cleaning cloth.

For questions about shipping, products and account help, check our SUPPORT tab below.

For questions about Order Status or to Cancel, use our automated CHAT below.

Get in Touch

Our friendly team would love to hear from you.

FREQUENTLY ASKED QUESTIONS

How long until I have my jewelry?

Each piece in our collection is handcrafted with care, a process that takes approximately 7 to 14 days. Delivery time varies depending on the product ordered. Most items arrive within 14 to 21 business days

You will be notified of any delays. These are estimated timeframes and may be affected by factors such as material availability, order volume, and shipping destination.

If you have any questions about your order’s expected delivery date, our customer support team is available to assist you.
What is your Return Policy

We take pride in offering more than just exquisite gems—we provide an experience built on trust and confidence.

If you're not completely satisfied with your order, we offer a 30-day return or exchange policy.

For more details, please refer to our Return Policy.
How can I track my order?

Once your order has been dispatched, you will receive an email with tracking details, allowing you to monitor its progress. Simply use the provided tracking information on our delivery partner’s website to stay updated on your shipment.
I have another question

Visit our Service Page and send us e-mail with your question.